Terms of
Use

General Provisions

These Terms of Use establish the conditions for using the Hoco Store website (hereinafter referred to as the "Website").

The Website is owned by Individual Entrepreneur Alexey Mikhailovich Karvasovsky, Taxpayer Identification Number (INN) 772326530850, Individual Entrepreneur Registration Number (OGRNIP) 326774600038933 (hereinafter referred to as the "Owner").

A user is any individual who uses the Website, views information published on it, or accesses its features and functionality.

Certain relationships arising from the purchase of products are also governed by the terms of the specific order, the information provided to the customer when placing that order, and the laws of the Russian Federation.

Website Use

The Website is intended to provide users with information about Hoco Store, its products, purchasing conditions, delivery, payment, warranties, returns, and other matters related to the store's activities.

Users agree to use the Website responsibly and refrain from actions that could interfere with its operation, compromise its security, or violate the rights of others.

In particular, users must not:

• attempt to gain unauthorized access to the Website's technical systems;
• use software or other tools to interfere with the Website's normal operation;
• distribute malicious software or code;
• use the Website for purposes that violate the laws of the Russian Federation;
• knowingly provide false information when such information is required to place or fulfill an order.

Product Information

The Owner strives to keep product information on the Website accurate and up to date and to provide customers with the details necessary to make informed purchasing decisions.

The Website may display product images, descriptions, specifications, package contents, compatibility information, prices, and availability.

The manufacturer may modify certain design elements, packaging, or included accessories within the limits permitted by law, provided that the product's stated essential characteristics remain unchanged, unless otherwise indicated in the information for the specific product.

If users have questions about product compatibility, package contents, or other specifications, they may contact Hoco Store before placing an order to request additional information.

Placing an Order

Orders may be placed using the features available on the Website or through other methods offered by Hoco Store.

To place and fulfill an order, customers provide the information necessary for communication, order identification, and delivery.

Users are responsible for the accuracy of the information they provide. If an error is discovered, customers are encouraged to notify Hoco Store as soon as possible.

Before placing an order, customers are given the opportunity to review essential information about the selected product and the applicable purchasing terms.

Payment and Delivery

Available payment and delivery methods are indicated on the Website, during checkout, or communicated to the customer before the relevant transaction.

Delivery costs and estimated delivery times may vary depending on the destination, selected delivery provider, shipment characteristics, and other relevant conditions.

If delivery is performed by a third-party transportation or courier company, the information necessary to deliver the order may be shared with that company in accordance with applicable law.

Detailed information is available on the "Delivery & Payment" page.

User and Customer Rights

Users have the right to access information about products and purchasing conditions published on the Website and to contact Hoco Store for additional information.

Customers are entitled to all rights granted under the laws of the Russian Federation, including consumer protection legislation and regulations governing distance selling.

Where legal grounds exist, customers may submit claims relating to product quality, exchange, returns, repairs, or refunds.

Intellectual Property

Materials published on the Website may be protected by intellectual property rights belonging to their respective owners.

Trademarks, trade names, images, photographs, texts, design elements, and other materials are used in accordance with the rights and lawful permissions held by the relevant parties.

Use of Website materials beyond personal, non-commercial viewing is permitted only where an appropriate legal basis exists, unless otherwise expressly provided by law.

The presence of third-party trademarks on the Website does not grant users any rights to those trademarks.

Liability and Website Availability

The Owner takes reasonable measures to ensure the stable and secure operation of the Website. However, its functionality may depend on equipment, communication networks, software, and third-party services.

Temporary technical interruptions may occur, including those related to updates, maintenance, or circumstances beyond the Owner's control.

The Owner is not responsible for the unavailability of the Website to the extent that such unavailability results from circumstances beyond the Owner's reasonable control, unless otherwise required by law.

Users are responsible for their actions when using the Website and for the accuracy of the information provided when placing orders, within the limits established by law.

Personal Data

Users' personal data is processed in accordance with the laws of the Russian Federation and Hoco Store's current Personal Data Processing Policy.

To place and fulfill an order, the Website may process information necessary to communicate with customers, deliver products, process payments, and fulfill other order-related obligations.

Where personal data processing requires separate user consent, such consent is requested separately in accordance with the procedures established by law.

Links to Third-Party Websites

The Website may contain links to external resources, including Hoco Store's marketplace pages and other online services.

After following a link to a third-party resource, its use is governed by the rules, policies, and terms established by the owner of that resource.

Hoco Store does not establish the technical operating rules of third-party websites and cannot control their functionality, unless otherwise expressly required by law or the relationship between the relevant parties.

Changes to the Website and Terms

The Owner may develop and improve the Website, modify its structure, design, content, product range, and available features.

These Terms may be updated in response to changes in legislation, Website operations, or other relevant circumstances.

The updated version is published on the Website and takes effect on the date of publication, unless otherwise specified in the updated version or required by law.

Governing Law

Relationships arising from the use of the Website and the purchase of products from Hoco Store are governed by the laws of the Russian Federation.

The parties seek to resolve any inquiries or disagreements through communication and consideration of the relevant claim.

If a dispute cannot be resolved, it shall be settled in accordance with the procedures established by the laws of the Russian Federation.

Business Details and Contacts