We take product quality seriously and strive to make the warranty claim and return process clear and transparent.
Return PolicyPlease contact us before sending a product back. We will review your order details, clarify the reason for your request, and explain the next steps.
Special withdrawal rules apply to products purchased remotely. It is important to preserve the product's original appearance and consumer properties.
Please inform us of the issue. If necessary, the product will undergo a quality inspection. If the cause of the defect is disputed, an expert examination may be carried out in accordance with the procedure established by law.
Claims are reviewed with consideration of the applicable warranty period, the nature of the defect, and the requirements of Russian Federation legislation.
For distance sales, the buyer has the right to withdraw from a purchase at any time before the product is delivered and within seven days after receiving it.
The product must not show signs of use, damage, or other changes that would prevent it from being sold as new, where this requirement applies by law.
The product must retain its original properties. We recommend keeping the packaging, documentation, components, and accessories.
We recommend including a document confirming the purchase. However, the absence of such a document does not, by itself, prevent the buyer from providing other evidence of the purchase.
The product may be returned using a method that allows the seller to inspect its condition upon receipt, including through a transport company or postal service. In cases provided for by law, the buyer bears the shipping costs and transportation risks associated with returning a product of satisfactory quality.
Verifying a reported defect and determining its cause may require a product inspection. This helps establish the nature of the issue and the appropriate procedure for reviewing the claim.
For products included in the official list of technically complex goods approved by the Government of the Russian Federation, special legal rules apply to certain consumer claims.
If a defect is discovered in a technically complex product within the first 15 days, the buyer may submit claims permitted by law, including a refund of the purchase price or replacement of the product.
After this period, requests for a refund or replacement of a technically complex product are granted only where the grounds established by law are present.
We recommend contacting us before sending your product back. This will help us identify your order more quickly and arrange the review of your request.
Email info@hocostore.ru or call +7 926 573-36-36.
Provide your order number, product model, and reason for contacting us. If there is a defect, describe how it appears.
We will provide instructions and details for handing over or shipping the product. Pack it securely before transportation.
After receiving the product and inspecting it if necessary, we review your request within the time limits and procedures established by law.
The warranty period is determined for each specific product and is stated in the product information, documentation, product listing, or other accompanying materials.
As a general rule, the warranty period begins on the date the product is handed over to the buyer, unless otherwise provided by law or by the terms applicable to the specific product.
When defects are repaired under warranty, the warranty period is extended by the time during which the product could not be used due to the repair, in accordance with Russian Federation legislation.
When reviewing a warranty claim, the nature and cause of the defect are assessed. Warranty coverage does not eliminate the need to follow the product's operating, storage, and usage instructions.
Yes. For distance sales, the buyer has the right to withdraw from a purchase before the product is delivered and within 7 days after delivery, subject to the conditions established by law.
Opening the packaging does not automatically make a product ineligible for return. When returning a product of satisfactory quality, its original appearance and consumer properties are assessed. We recommend carefully keeping the original packaging, protective films, inserts, documentation, accessories, and all included components.
Contact us and provide your order details and information about the defect. A quality inspection may be conducted if necessary. Your claim will then be reviewed in accordance with the Russian Federation Law on Consumer Protection.
Not necessarily. Repair is not the only possible solution in every case. The procedure depends on the buyer's claim, product category, nature of the defect, inspection results, and applicable legal requirements.
When withdrawing from a distance purchase of a product of satisfactory quality, the buyer bears the cost of returning the product to the seller in cases provided for by law. Different legal rules apply to defective products.
No. The absence of a cash register receipt or sales receipt is not, by itself, grounds for rejecting a claim if the purchase from the seller can be confirmed through other evidence.
When a buyer lawfully withdraws from a distance purchase, the refund must be issued within the period established by Russian Federation law. For distance sales, the law provides for a refund no later than 10 days after the relevant request is submitted.
Contact us — we'll help you with your request.
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Explore CatalogThe information on this page is provided for reference purposes only and does not limit consumer rights established by the laws of the Russian Federation. If any provisions on this page conflict with mandatory requirements of applicable legislation, the requirements of Russian Federation law shall prevail. Seller: Individual Entrepreneur Aleksey Mikhailovich Karvasovsky, Taxpayer Identification Number (INN) 772326530850, Primary State Registration Number of Individual Entrepreneur (OGRNIP) 326774600038933.