Find answers to common questions about orders, delivery, payment, HOCO products, warranties, and returns.
Find an AnswerChoose the section you're interested in. If you can't find the answer to your question, contact us by phone or email.
Select the product you want from the catalog, add it to your cart, and proceed to checkout. Enter the required contact details and choose an available delivery and payment method.
If the website allows you to complete your purchase without creating an account, registration is not required.
After successfully placing your order, you will receive the confirmation provided by the ordering system. If necessary, we may contact you to clarify your order details.
Changes may be possible if your order has not yet entered processing or been handed over to the delivery service. Please contact us as soon as possible at +7 926 573-36-36.
For distance purchases, the buyer has the right to withdraw from the order before the product is delivered. If the order has already been handed over to a carrier, please contact us to discuss the next steps.
We ship orders throughout Russia. Delivery availability to a specific location depends on the delivery services operating in that area and their shipping conditions.
We may ship orders using CDEK and other available transport and courier services. The specific method depends on the destination, order details, and available shipping options.
Shipping costs depend on the region, selected carrier, package weight, dimensions, and other factors. Final shipping terms are determined during checkout or when confirming your order.
Delivery times depend on the destination city, carrier, and current logistics conditions. Once your order has been handed over to the delivery service, refer to the carrier's information for your specific shipment.
After your order has been handed over to the carrier, a tracking number may be generated. You can use it to monitor your shipment through the relevant delivery service.
Available payment methods are displayed during checkout. Depending on the payment options enabled, these may include bank card payments or other methods supported by the system.
Yes. The authenticity of the HOCO products we distribute has been confirmed by the manufacturer.
Pay attention to the packaging, product markings, manufacturing quality, and included components. The authenticity of the products distributed by our company has been confirmed by the HOCO manufacturer.
Package contents vary depending on the specific model. For up-to-date information, please refer to the selected product's listing and accompanying documentation.
The manufacturer may update the packaging design, certain markings, or visual details without changing the product's main specifications.
Check the connector type, compatibility, power rating, supported standards, and other device specifications. If you're unsure, contact us before making a purchase.
The warranty period is determined for each specific product and may be stated in the product listing, documentation, or other accompanying materials.
Contact us, provide your order number and product model, and describe the problem in detail. We will explain the next steps.
A quality inspection helps confirm the reported defect and determine the nature of the malfunction. If the cause of the defect is disputed, an expert examination may be conducted in cases provided for by law.
No. Repair is not the only possible solution for every claim. The next steps depend on the buyer's request, product category, nature of the defect, and applicable Russian Federation legislation.
No. Special legal rules apply to products included in the official list of technically complex goods approved by the Government of the Russian Federation. Being an electronic device does not automatically mean that a product belongs to this category.
For distance purchases, consumers have the right to withdraw from a purchase at any time before the product is delivered and within 7 days after receiving it.
We do not treat opening the packaging as an automatic reason for refusing a return. When returning a product of satisfactory quality, its original appearance and consumer properties are assessed.
We recommend keeping the original packaging, inserts, documentation, accessories, and all included components.
For distance purchases, the law requires products of satisfactory quality to retain their original appearance and consumer properties in order to qualify for return. The condition of each product is assessed upon receipt.
When returning a product of satisfactory quality purchased remotely, the buyer bears the cost of shipping it back to the seller in cases provided for by law.
We recommend keeping your purchase documents. However, the absence of a cash register receipt or sales receipt does not, by itself, prevent the buyer from providing other evidence of the purchase.
First, contact us by phone at +7 926 573-36-36 or by email at info@hocostore.ru. Provide your order details and the reason for your request. We will explain how to send or hand over the product.
Yes. Our products are available in our stores on Ozon and Yandex Market.
You can choose whichever option is most convenient. When shopping on the Hoco Store website, you place your order directly with us. When purchasing through a marketplace, checkout, payment, and delivery are handled through the respective platform.
If your order was placed directly through Ozon or Yandex Market, you should initiate the return through the relevant marketplace's interface, in accordance with the platform's applicable rules and Russian Federation legislation.
Prices and sales terms may vary between platforms due to promotions, platform-specific conditions, logistics, and other factors. The applicable price is the one displayed on your chosen platform at the time of purchase.
A wide selection of HOCO accessories and electronics.
Extensive experience handling a high volume of retail orders.
We ship orders to regions across Russia using available delivery services.
Product authenticity confirmed by the manufacturer.
Contact us — we'll do our best to help with your question.
Headphones, chargers, cables, power banks, car accessories, and other devices for everyday use.
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